Privacy Policy

1Who we are

The Idiots is a creative technology studio providing services including experience strategy and design, digital product engineering, enterprise platforms and solutions, and SaaS and AI products.

The website is operated by:

• theidiots.co
• Business address: Jankipuram, Lucknow, Uttar Pradesh, India
• Email: teamidiots.co@gmail.com

In this Privacy Policy, “The Idiots”, “we”, “our”, and “us” refer to the operator of this website.

2Information this policy covers

This policy applies to information processed through this website and information you send to us in connection with an inquiry initiated through the website.

It does not govern the privacy practices of third party websites, client websites, platforms, or services that may be linked from our website.

3Information we collect

Information you provide to us

When you use our inquiry form, contact us by email, or otherwise communicate with us, we may receive information such as:

• Your name.
• Your email address and other contact information.
• Your company, organisation, or project name.
• Information about the type of product, website, platform, brand, or service you are interested in building.
• Information about your business, project stage, objectives, requirements, timing, scope, budget, or priorities.
• Any information you include in messages or other communications sent to us.

You are not required to provide information that is unnecessary for us to understand or respond to your inquiry.

Technical information

Our website is hosted using third party infrastructure. When you access the website, ordinary technical information may be processed by our hosting and infrastructure providers to deliver the website, maintain security, diagnose technical problems, and prevent abuse. This may include information such as:

• Your Internet Protocol address.
• Approximate location derived from your Internet Protocol address.
• Browser and device information.
• Operating system information.
• Request date and time.
• Pages or resources requested.
• Referring page information.
• Server, security, diagnostic, and network logs.

We do not use this information to build advertising profiles about visitors.

4Analytics and advertising

As of the effective date of this policy, this website does not run analytics, advertising trackers, or behavioural advertising cookies.

We do not sell visitor information to advertisers or data brokers.

If we introduce analytics, advertising technologies, or other tracking technologies in the future, we will update this Privacy Policy and our Cookie Policy before doing so, and will request consent first wherever applicable law requires it.

5How we use information

We may use personal information to:

• Respond to inquiries and communicate with prospective clients.
• Understand the project, service, or commercial opportunity you contact us about.
• Prepare proposals, estimates, statements of work, or other precontract communications.
• Provide services where you subsequently become a client.
• Operate, maintain, secure, and troubleshoot the website.
• Detect fraud, abuse, malicious activity, or security incidents.
• Maintain appropriate business and correspondence records.
• Protect our legal rights and comply with applicable legal obligations.
• Communicate with you about our services where you have requested this or where applicable law otherwise permits us to do so.

We do not use information submitted through the website to make solely automated decisions about individuals that produce legal or similarly significant effects.

6Legal grounds for processing

Where UK GDPR, EU GDPR, India’s Digital Personal Data Protection Act 2023, or another applicable privacy law requires a legal basis for processing personal information, we may rely on one or more of the following grounds.

• Processing may be necessary to take steps at your request before entering into a contract.
• Processing may be necessary to perform a contract with you.
• Processing may be necessary for our legitimate interests, including responding to business inquiries, operating our studio, securing our website, preventing abuse, and maintaining appropriate business records.
• Processing may be necessary to comply with a legal obligation.
• Where required, we may process information based on your consent. Where processing relies on consent, you may withdraw that consent at any time.

7Who we share information with

We do not sell personal information.

We may disclose limited personal information to organisations that help us operate our website and business, including:

• Website hosting and infrastructure providers.
• Email delivery and communication providers, such as Resend, which we use to receive and manage inquiry correspondence.
• Professional advisers such as accountants, lawyers, insurers, and consultants where reasonably necessary.
• Government bodies, courts, regulators, law enforcement agencies, or other parties where disclosure is required by law or is reasonably necessary to protect our legal rights.

Service providers are expected to handle information only for the purposes for which it has been provided and subject to applicable contractual and legal obligations.

8Testimonials and case studies

Our website features case studies and stories of impact that may include the names, photographs, roles, or quotes of individuals connected to our client projects.

We publish this material only with the agreement of the individual featured or the organisation they represent. If you are featured on our website and want your details corrected or removed, contact us at teamidiots.co@gmail.com.

9International processing

Our website and service providers, including our email delivery provider, may operate infrastructure in more than one country, including the United States.

As a result, personal information may be processed in a country different from the country in which you are located.

Where UK GDPR, EU GDPR, or another applicable law requires safeguards for international transfers of personal information, we will take reasonable steps to use an appropriate legal mechanism or other recognised safeguard, such as standard contractual clauses, before making the transfer.

10How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, contractual, security, accounting, or legal requirements.

As a general working retention period, information relating to an inquiry that does not become a client engagement may be retained for up to 24 months after our last substantive interaction, unless there is a legitimate reason or legal obligation requiring a different period.

If an inquiry becomes a client engagement, relevant information may be retained for the duration of the engagement and for an appropriate period afterwards for contractual, accounting, legal, and record keeping purposes.

Technical logs may be retained by infrastructure providers according to their own operational and security retention periods.

11Security

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

No website, electronic communication, or storage system can be guaranteed to be completely secure. You should therefore avoid sending confidential information through the general inquiry form unless it is reasonably necessary.

12Your privacy rights

Depending on where you live and the privacy laws that apply, you may have rights concerning your personal information.

These may include rights to request access to information about you, correct inaccurate information, request deletion, restrict certain processing, object to certain processing, obtain information about how your data is used, withdraw consent where processing is based on consent, and make a complaint to an applicable data protection authority.

Some rights are subject to legal conditions and exceptions.

To make a privacy request, contact us at teamidiots.co@gmail.com.

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising a privacy right provided by applicable law.

13Children

This website is intended for businesses, founders, professionals, and people interested in our studio and its work.

It is not designed or directed specifically at children.

If you believe that a child has provided personal information to us without appropriate authorisation, contact us at teamidiots.co@gmail.com so that we can review the matter.

14External websites

Our website contains links to websites and projects operated by third parties.

When you follow an external link, that third party may collect information from you according to its own privacy practices.

We do not control and are not responsible for the privacy practices, security, content, or operation of external websites.

We encourage you to review the privacy information provided by the relevant third party.

15Changes to this policy

We may update this Privacy Policy when our website, services, technology, business practices, or legal obligations change.

The current version will be published on this page together with its effective date.

If we make a significant change to how personal information is handled, we will take reasonable steps to provide additional notice where appropriate.

16Contact us

Questions, requests, or concerns relating to this Privacy Policy or our handling of personal information can be sent to:

• theidiots.co
• Email: teamidiots.co@gmail.com
• Address: Jankipuram, Lucknow, Uttar Pradesh, India