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LapMitra comparison screen showing three refurbished laptops matched to one use case.

COMMERCE — PRODUCT, COMMERCE, OPERATIONS

LapMitra

2026Commerce10 weeksProduct · Commerce · Operations

The brief

LapMitra sells refurbished laptops to buyers who know what they need to do, but do not necessarily know how to translate that need into a specification table.

Replace a specification-first purchase path with one that begins with use, returns three candidates, and makes every guarantee visible at the moment of comparison. Because the order closes with a person on WhatsApp, the product also needed a clean handover instead of a conventional checkout.

LapMitra — the question.

THE QUESTION

The opening screen asks what the laptop is for and offers six answers. There is no brand list, price slider or technical taxonomy. A buyer who understands their own use case should not need to learn a retailer’s filter system.

LapMitra — three, not thirty.

THREE, NOT THIRTY

Each answer produces three matched machines. A longer list is easier to build but harder to act on. Three keeps the decision understandable and forces the recommendation logic to be good.

LapMitra — the guarantees.

THE GUARANTEES

The fifteen-point inspection, thirty-day return, cash on delivery, starting price and EMI choices appear beside the comparison. A guarantee buried in terms and conditions is a guarantee the customer prices at zero.

LapMitra — the handover.

THE HANDOVER

The chosen machine, inspection record and quoted price are carried into WhatsApp. The person receiving the conversation begins with the same context the customer used to decide.

Details

LapMitra interface detail 1.
LapMitra interface detail 2.
LapMitra interface detail 3.
LapMitra interface detail 4.
LapMitra interface detail 5.

15

Point inspection

30

Day return

3

Machines per answer

Next project

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